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When in doubt, start with the customer. If it doesn’t make sense for them, you’re probably doing it wrong, or you shouldn’t be doing it.
Today, we touch on the last part of the A-C-E-S framework which is support.
It’s a three-part strategy for your customers with three different areas of focus: (1.) customer success, (2.) customer experience, and (3.) customer service.
This should really be a part of your playbooks so tune in now and learn how you can ensure your success in these aspects of support.
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Brett Trainor
Brett Trainor My name is Brett Trainor, and I’m a business coach who draws upon more than 25 years of experience in sales, marketing, demand generation, and customer service to help my clients. I’ve started up my own companies and have also led several startups during those years. I work with an eclectic group of bootstrapping entrepreneurs and business owners to overcome challenges and take their businesses to the next level. Although I primarily work with established startups who are looking to get to the next level, I also work with early-stage startups and large, global corporations. If you’re ready for transformational growth but aren’t sure how to get there, I can help.
Specialties: Startup Growth / Business Coaching / Business Mentor / Business Strategy / Growth Strategy / Startup Mentor